Important Information and FAQ's

Important info: 

Your item will never be the exact colour as the item you see on the picture. This is due to lighting and camera etc.   Also in the instance that i run out of a specific shade , the closest shade possible will be sent instead.

 

Can you make bigger sizes than age 5?

Unfortunately not, sizes are new born up until age 4-5 years.

How long does it take you to make my order?

Please allow a minimum of  21 working days , for any orders to be made and shipped. 

Which delivery service is used to ship my order?

I use Royal Mail to ship any orders,all orders will be sent via a signed for service. 

I would love to stock your clothing in my shop, is this possible?

Of course, please email me on Claire@arabellaandbear.com to discuss.

Do you make custom orders?

I am always more than happy to help, so if you have a colour, pattern, fabric that you would really love an outfit made out of, please contact me at Claire@arabellaandbear.com with your ideas and I will do my best to cater to your needs. 

It has been over 21 working days and I still haven't received my order, where is it?

I sometimes get an influx of unexpected orders which i can't control, therefore 21 working days is an average. I can often go over this which can't be helped.  Always feel free to pop me an email to see where i am at with orders.

What is your returns policy?

If you receive an order and you change your mind please return it back to me in it's original condition, unwashed and unworn within 14 days. I will then refund you minus the postage costs.  If you believe there to be a fault with any order you receive, please contact me immediately on Claire@arabellaandbear.com. Personalised orders cannot be returned unless faulty, on this occasion if a personalised item is faulty a replacement will be sent.

Do you ship Worldwide?

I do indeed, postage will be slightly higher than if I were to ship around the UK.